Last Updated: May 19, 2025
1. Scope
These Terms and Conditions apply to all deliveries made by shiroprotocol (hereinafter referred to as "shiroprotocol") to consumers.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
2. Contracting Party
The purchase agreement is concluded with:
shiroprotocol
Owner: Timo Klemm
Karlstraße 20
72119 Ammerbuch
Germany
3. Conclusion of Contract
3.1. The presentation of products/services in the online shop does not constitute a legally binding offer by the seller but serves to invite the customer to submit a binding offer.
3.2. The customer can submit the offer via the integrated online order form. After placing the selected items into the virtual shopping cart and completing the ordering process, the customer submits a legally binding contract offer by clicking the button that concludes the ordering process.
3.3. The seller may accept the customer's offer within five days:
• by sending a written order confirmation or a confirmation in text form (email), in which case the receipt by the customer is decisive, or
• by delivering the ordered goods to the customer, in which case the receipt of the goods is decisive, or
• by requesting payment from the customer after the order is placed.If more than one of these options occurs, the contract is concluded at the time the first occurs. The period for acceptance begins the day after the offer is sent by the customer and ends at the close of the fifth day. If the seller does not accept the offer within this period, the offer is considered rejected, and the customer is no longer bound by their declaration.
3.4. When placing an order via the online order form, the seller will save the contract text and send it to the customer after order submission via email. Further accessibility is not provided. If the customer has created a user account before placing the order, the order details will be archived and can be accessed via the password-protected customer account.
3.5. Before the binding submission of the order, the customer can identify and correct input errors by carefully reading the on-screen information. A helpful technical means can be the browser’s zoom function. The customer can correct entries using standard keyboard and mouse functions until clicking the final order button.
3.6. The contract can be concluded in different languages, as specified in the shop.
3.7. Order processing and communication generally take place via email. The customer must ensure the accuracy of their email address and that they can receive emails from the seller. In particular, when using spam filters, the customer must ensure that emails from the seller or its service providers are delivered.
4. Right of Withdrawal
4.1. If you are a consumer (a natural person not acting primarily for business or professional purposes), you are entitled to a statutory right of withdrawal.
4.2. Further details are outlined in the following withdrawal policy:Withdrawal PolicyRight of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date the contract was concluded.To exercise your right of withdrawal, you must notify us (shiroprotocol | Karlstraße 20, 72119 Ammerbuch, Germany, Email: contact@shiroprotocol.com) by means of a clear declaration (e.g. by letter or email). You may use the attached withdrawal form, although this is not mandatory.To meet the withdrawal deadline, it is sufficient for you to send your message before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without delay and at the latest within fourteen days from the date we receive your withdrawal notice. We will use the same payment method you used in the original transaction unless expressly agreed otherwise; you will not be charged any fees for the refund.
Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it to:shiroprotocol
Karlstraße 20
72119 Ammerbuch
Germany
Email: contact@shiroprotocol.comSample Statement:
– I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
– Ordered on () / received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper submission)
– Date
(*) Delete as appropriate.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content which is not prefabricated and for which an individual selection or specification by the consumer is decisive, or which is clearly tailored to the personal needs of the consumer.The right of withdrawal expires prematurely if we have started to perform the contract after you have given your express consent and acknowledged that you lose your right of withdrawal once performance has begun. We may make the conclusion of the contract dependent on this consent and acknowledgment.
5. Prices and Payment Terms
5.1. All prices are stated in US dollars. No VAT is shown due to the small business regulation (Kleinunternehmerregelung).
5.2. The seller reserves the right to change prices and product offerings at any time.
5.3. Available payment methods are displayed in the online shop.
6. Delivery
6.1. Delivery is made by email as a .pdf file sent to the email address provided during the order process.
6.2. Delivery time is up to 14 days. Any deviations are noted on the respective product page.
7. Payment and Invoice
The purchase amount is due immediately.
Invoices are sent in digital form via email to the address provided during the order process.
8. Warranty for Defects
We, Shiro Protocol (Timo Klemm), deliver the report in accordance with the sample provided before the contract. No liability is assumed for individually generated content.
9. Applicable Law and Jurisdiction
The CISG (UN Sales Law) is excluded. German law applies.
Mandatory consumer protection regulations of the customer's country of residence remain unaffected.
If the consumer relocates outside Germany after concluding the contract or if their residence is unknown at the time of legal proceedings, jurisdiction lies with the seller’s business location.
10. Dispute Resolution
The European Commission provides an online dispute resolution platform:
http://ec.europa.eu/consumers/odrWe are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
